Visitor Guide Manual

Dear patient,

Let me, first of all, welcome you to Oman International Hospital. This Hospital has an excellent professional team and the most advanced health technology, which we put at your disposal to assist you in everything you need from this moment, 24 hours a day, 365 days a year.

If something distinguishes Oman International Hospital, it is our priority to offer the highest quality of care and we do it with a general sense of teamwork, high professional and human level, and personalized and effective assistance, putting all the human and technological resources necessary to achieve expected medical results.
You will find important information about your stay at the Hospital in the Patient Manual that was given to you at the time of Admission. Please read it carefully and if you have any questions, our Patient Care staff will be happy to assist you.
I hope that your stay with us is as short and pleasant as possible, both for you and for your family and friends.
For our part, we will put all our effort into making it so.

Receive a cordial greeting
Manuel Carvalho
COO of Oman International Hospital

Find our complete Patient Manual Here

• To know the mission statement and the types of services provided by OIH.
  
• To be treated with dignity and respect that is consistent with professional standards for all patients regardless of manner of payment, race, age, sex, nationality, religion, culture, disability or any other factor, and respectful of personal values and beliefs.
  
• To be involved with your health and treatment plan in a manner that is understandable to you by discussing relevant, current and understandable information concerning your medication and treatment, taking full responsibility on your decision, whether accepting or refusing the diagnostic or therapeutic procedure, after being informed about possible health consequences that may incur, and by confirming your decision by signing corresponding forms provided that your decision is not followed by consequences that could be held against you in case you needed to come back to treat the same illness or health condition. In case of children and incompetent patients, the guardian will have the right to make decision regarding the treatment plan without causing harm to them and without conflicting with Child Law and Public Health Laws.
  
• To have the right to receive emergency medical care and treatment easily and promptly, to know the name and specialty of the treating doctor and the medical team taking care of you, to discuss and request information related to your condition, seek a second opinion, have care transferred to another physician if not satisfied, and to be referred to a specialist/consultant for special care when there is clinical need.
  
• To have the right to voice your complaint when dissatisfied with any healthcare worker or care provided and to have any complaint you may make, acknowledged, fully investigated and provided with a written response from OIH.
  
• To receive healthcare services with the prevention of harm and negligence in a safe environment, with protection of your privacy during examination, procedures or treatment and protection of your medical information at all times.
  
• To be informed about any medical error encountered during your medical care and about the mechanisms followed in such situations, with the condition that it does not affect the provided care.
  
• To receive proper guidance and orientation on the available OIH facilities, with the existence of notification signs of unsafe places (where needed) and to be protected from physical assault during your hospital visit or stay.
  
• To have the right to receive attendance certificate or sick leave based on the recommendations of the treating doctor, with reference to your health condition, as per the rules and regulations followed by OIH.
  
• To receive appropriate care while allowing natural death and proper body handling upon death.
  

• Leave the healthcare institute after receiving the healthcare required or after discharge, according to the advice of the treating doctor.
  
• Appreciate that this hospital may be considered an educational centre for medical, nursing, and allied medical sciences students.
  
• Respect the hospital visiting hours. The same applies to the visitors.
  
• Follow the healthcare institution?s rules and regulations affecting safety and conduct, such as, non-smoking policy.
  
• Keep personal valuables safe, and in case of admission in hospitals bring only essential belongings for your stay.
  
• Preserve the properties of the hospital and use its facilities and equipment in a safe and appropriate manner.
  
• Provide all required information during your first registration at the hospital to show what proves your identity, such as national identity card, passport or birth certificate for Omani patient; and resident card for Non-Omani patient. Update your data in case of any changes, such as, mobile number or address.
  
• Disclose any information related to your current and past medical condition including allergy types and communicable diseases, if existing, even if you have not been asked.
  
• Follow the instructions of your treating doctor and perform the needed requirements for treatment and diagnosis, such as investigations and specimen provision.
  
• Follow the treatment plan and comply with the instructions given by your treating doctor, whether related to taking your medications or your daily activities, provided that you inform your treating doctor if there is difficulty in complying.
  
• Treat all healthcare workers with respect and consideration. Violence (verbal or physical) and abuse to healthcare workers mandate immediate investigation of reported violence/abuse legal accountability and punishment according to the Articles 191, 192 and 193 of the Oman Penal Law.
  
• Respect other patients? privacy, confidentiality and comfort.
  
• Show respect to the traditions and customs and reflect decent appearance and acceptable clothing when accessing the hospital and facilities.
  

This website is owned by Oman Brunei Investment Company SAOC, a company incorporated in the Sultanate of Oman vide CR no. 1078733 (“OBIC”, “we”, “us”, “our”). By accessing and using this web site, you signify you have read and accepted these terms of use. If you (the “user”) do not agree to these terms of use, do not access or use this website. We reserve the right to modify these terms and conditions without notice.

1. All content provided within this website, such as images, logos, text and other materials, is the property of OBIC or third parties and is protected by trademark, copyright and other laws. We reserve all our rights in this website.
   
2. This website and its contents have been provided for non-commercial, informational use only. As such, they may not be appropriated or modified in any manner, or reproduced, transmitted, published, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyper-linked or otherwise used in whole or in part in any manner without prior written consent.
   
3. This website is provided on an “as is” basis with no representations or warranties. While every effort has been made to ensure that the information provided in this web site herein is up to date and accurate, OBIC and its affiliates, subsidiaries, employees, agents, and representatives make no representations or warranties of any kind, express or implied, as to the completeness, correctness, accuracy, suitability, reliability or otherwise of this website.
   
4. Use of this website, and reliance upon any of the materials within it, is solely at your own risk. OBIC and its affiliates, subsidiaries, employees, agents, and representatives shall not be liable for any direct, indirect, incidental, special, exemplary, consequential or other damages whatsoever, (including but not limited to liability for loss of use, data or profits), including but not limited to contract, negligence or other wrongful actions, arising out of or in connection with this site, even if any of OBIC and its affiliates, subsidiaries, employees, agents, and representatives has been advised of the possibility of such damages or losses that were, are being or will be incurred.
   
5. This website may contain hyperlinks to third party websites which are not under our control. Use of these hyperlinked websites is entirely at your own risk. We do not endorse nor do we support these third party websites in any way. Furthermore, we make no representations or warranties regarding these websites or their owners.
   
6. We will not sell or license your personal information to anyone.
   
7. In order to maintain the security of our systems, we reserve the right to monitor all internet communications and data into and out of our domains. This includes web and email traffic.
   
8. These Terms of Use shall be governed by and construed in accordance with the laws of the Sultanate of Oman and each of us irrevocably submits to the exclusive jurisdiction of the courts of the Sultanate of Oman.
   
9. OBIC reserves all rights to make any and all changes in this web site at its sole discretion without prior notice to the user. OBIC reserves the right to deny access to this web site to anyone at any time without prior notice. Material on our web site may include technical inaccuracies or typographical errors. Changes may be periodically incorporated into this material.