To know the mission statement and the types of services provided by OIH.
To be treated with dignity and respect that is consistent with professional standards for all patients regardless of manner of payment, race, age, sex, nationality, religion, culture, disability or any other factor, and respectful of personal values and beliefs.
To be involved with your health and treatment plan in a manner that is understandable to you by discussing relevant, current and understandable information concerning your medication and treatment, taking full responsibility on your decision, whether accepting or refusing the diagnostic or therapeutic procedure, after being informed about possible health consequences that may incur, and by confirming your decision by signing corresponding forms provided that your decision is not followed by consequences that could be held against you in case you needed to come back to treat the same illness or health condition. In case of children and incompetent patients, the guardian will have the right to make decision regarding the treatment plan without causing harm to them and without conflicting with Child Law and Public Health Laws.
To have the right to receive emergency medical care and treatment easily and promptly, to know the name and specialty of the treating doctor and the medical team taking care of you, to discuss and request information related to your condition, seek a second opinion, have care transferred to another physician if not satisfied, and to be referred to a specialist/consultant for special care when there is clinical need.
To have the right to voice your complaint when dissatisfied with any healthcare worker or care provided and to have any complaint you may make, acknowledged, fully investigated and provided with a written response from OIH.
To receive healthcare services with the prevention of harm and negligence in a safe environment, with protection of your privacy during examination, procedures or treatment and protection of your medical information at all times.
To be informed about any medical error encountered during your medical care and about the mechanisms followed in such situations, with the condition that it does not affect the provided care.
To receive proper guidance and orientation on the available OIH facilities, with the existence of notification signs of unsafe places (where needed) and to be protected from physical assault during your hospital visit or stay.
To have the right to receive attendance certificate or sick leave based on the recommendations of the treating doctor, with reference to your health condition, as per the rules and regulations followed by OIH.
To receive appropriate care while allowing natural death and proper body handling upon death.
Appreciate that some patients? health situations mandates to receive care before you.
Leave the healthcare institute after receiving the healthcare required or after discharge, according to the advice of the treating doctor.
Appreciate that this hospital may be considered an educational centre for medical, nursing, and allied medical sciences students.
Respect the hospital visiting hours. The same applies to the visitors.
Follow the healthcare institution?s rules and regulations affecting safety and conduct, such as, non-smoking policy.
Keep personal valuables safe, and in case of admission in hospitals bring only essential belongings for your stay.
Preserve the properties of the hospital and use its facilities and equipment in a safe and appropriate manner.
Provide all required information during your first registration at the hospital to show what proves your identity, such as national identity card, passport or birth certificate for Omani patient; and resident card for Non-Omani patient. Update your data in case of any changes, such as, mobile number or address.
Disclose any information related to your current and past medical condition including allergy types and communicable diseases, if existing, even if you have not been asked.
Follow the instructions of your treating doctor and perform the needed requirements for treatment and diagnosis, such as investigations and specimen provision.
Follow the treatment plan and comply with the instructions given by your treating doctor, whether related to taking your medications or your daily activities, provided that you inform your treating doctor if there is difficulty in complying.
Treat all healthcare workers with respect and consideration. Violence (verbal or physical) and abuse to healthcare workers mandate immediate investigation of reported violence/abuse legal accountability and punishment according to the Articles 191, 192 and 193 of the Oman Penal Law.
Respect other patients? privacy, confidentiality and comfort.
Show respect to the traditions and customs and reflect decent appearance and acceptable clothing when accessing the hospital and facilities.